Know what your customers feel.
Before they tell you.
Pulse continuously analyses every customer interaction to surface real-time sentiment, predict churn, and deliver AI-powered recommendations — so you can act before issues escalate.
Everything you need to understand your customers
From real-time metrics to AI-generated executive reports, Pulse gives your team complete visibility into customer experience.
Real-Time CX Metrics
Monitor customer experience scores, sentiment trends, and satisfaction metrics as they happen across every touchpoint.
AI-Powered Insights
Automatically surface root causes, emerging themes, and actionable recommendations from your customer feedback.
Smart Alerts
Get notified instantly when metrics shift, anomalies appear, or critical customer issues need immediate attention.
Executive Reports
Generate boardroom-ready reports with AI-written narratives, trend analysis, and strategic recommendations.
Trusted by leading organisations
Purpose-built for 15 industries
Industry-specific models, benchmarks, and reporting templates tailored to your sector.
Ready to transform your CX?
Join organisations using Pulse to turn customer feedback into competitive advantage.
ESJ Software Ltd & Pulse Acumeni
Behind Pulse Acumeni is ESJ Software Ltd — a UK-registered consulting and technology company that has been designing, developing and deploying software solutions since 2008.
We created Pulse Acumeni because we saw organisations struggling with expensive, complex feedback tools that took too long to deploy and deliver value. We believed there had to be a better way.
Get in Touch
Have questions about Pulse? We'd love to hear from you. Send us a message and we'll respond as soon as possible.
Contact Information
ESJ Software Ltd
Suite 105
St George's Business Park
Sittingbourne, Kent
ME10 3TB
Phone
0207-859-4716